Privacy Policy and Commitment
Your personal information is protected and handled responsibly
Introduction to This Policy
We value your privacy and provide this policy to describe how personal data is collected, processed, and safeguarded by zanquelyra. All information is managed according to Australian law and industry best practices.
By accessing our services, you acknowledge our practices described here and your ongoing role in keeping your information accurate and secure.
Collection of Personal Data
We collect only the information required to provide and improve our services, such as your contact details and correspondence preferences.
Direct Information You Provide
- • Name and surname used for identification
- • Contact information, including email or phone
- • Communication details sent to us voluntarily
- • Preferences for receiving updates and support
- • Feedback or notes submitted via our forms
Automatically Collected Data
- • Device type, operating system, and browser used
- • IP address and basic geolocation for security
- • Pages viewed, session times, and interactions
- • Referring site or ad clicks to improve usability
- • Cookies and similar tools for technical support
How We Use Data
Your information supports communication, services delivery, and system security. We do not sell or misuse your data.
- • Handling your requests or enquiries
- • Delivering requested advice or support
- • Monitoring usage for error prevention
- • Improving site features and communication
- • Storing details for future correspondence
- • Managing account and notification preferences
- • Meeting legal, regulatory requirements
Our Pledge: We take all reasonable precautions to ensure your data is secure, accessible only to authorised personnel, and retained only as necessary to deliver our services.
Data Disclosure and Sharing
We share information strictly with trusted vendors essential for our platform or if required by law.
Service Providers and IT
Data is shared only as needed for technical maintenance, system management, or troubleshooting with reputable contractors.
Legal Requirements and Compliance
Disclosure may occur where required by court order or law enforcement.
Aggregated and Anonymous Analytics
We may publish analytics that cannot identify you personally.
Your Privacy Rights
You retain the right to access, rectify, delete, or restrict processing of your data, subject to applicable law.
- • Access your data and review its correctness
- • Correct or update incomplete personal data
- • Request erasure where legally permitted
- • Obtain a portable copy where required
- • Object to certain kinds of usage
- • Limit processing in some legal situations
Contact us to exercise your privacy rights or if you believe your data is handled incorrectly. We review all requests promptly.
Security and Data Protections
We implement strong technical and organisational controls to help safeguard your information from misuse, loss, or external threats.
Technical Safeguards
- • Regular software and infrastructure updates
- • Encryption and authentication standards applied
- • Routine vulnerability and risk assessments
- • Activity monitoring for suspicious incidents
Organisational Commitments
- • Role-based access to confidential data
- • Ongoing staff training for data awareness
- • Clear policies regarding device usage
- • Immediate response protocols for breaches
Data Storage and Retention
We retain your information only as necessary for service fulfilment, dispute resolution, or required legal compliance.
- • Account records for service access only
- • Consultation or analysis session notes only
- • Enquiry correspondence or session feedback
- • Transactional details if needed for compliance
- • Preferences for communication management
All records are securely destructed when no longer required.
International Data Transfers
If data moves outside Australia, we ensure appropriate security standards and legal protections are maintained.
- • Vendor contracts with strict data terms
- • Encryption prior to transfer where possible
- • Applicable legal grounds for transfer
- • Review of third-country adequacy status
Cookies and Online Tracking
Cookies support site functionality, analytics, and user experience. You control their use through browser settings or our banner.
Types of Cookies We Use
- • Site operation and security fundamentals
- • Usage analytics for feature improvements
- • Preferences remembered for user experience
- • Features tailored to your session needs
You can decline non-essential cookies and adjust consent at any time.
Updates To This Policy
We periodically review and update these terms for legal or business reasons. Substantial changes are communicated.
- • Website banners show material updates
- • Email notifications for existing users
- • Policy version and date always displayed
- • Archived versions available upon request
Regularly review our policy page for recent changes.
Privacy Questions or Concerns
Contact our privacy team with any request about your personal data rights, corrections, or deletion.
zanquelyra
95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia
Phone: +61293003926
Email: content@zanquelyra.com
Most recently updated 26 October 2025
Effective as of 26 October 2025